Privacy Policy

Privacy Policy
AI Firelabs Ltd
Effective Date: 16/03/2025

1. Introduction

AI Firelabs Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our AI chatbot and virtual assistant services. By using our website, applications, or services, you agree to the terms of this policy.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you provide directly, including:

• Name, email address, phone number, and business details
• Payment details (if applicable)
• Any other information submitted via our chatbot, website, or support channels

2.2 Automatically Collected Information

When you use our services, we may automatically collect:

• IP address, device information, and browser type
• Usage data, including interaction logs with our chatbot and virtual assistants
• Cookies and tracking technologies (see Section 6 for details)

2.3 Third-Party Data

We may receive information from third-party services that integrate with our AI solutions, including CRM platforms, payment processors, and analytics tools.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, improve, and customize our AI chatbot and virtual assistant services
• To process transactions and manage customer accounts
• To enhance security and prevent fraud
• To analyze usage trends and optimize performance
• To comply with legal and regulatory obligations
• To send service updates, promotional materials, and marketing communications (with your consent)

4. Data Sharing & Disclosure

We do not sell or rent your personal data. However, we may share your information in the following cases:

• With service providers: To help us operate our business (e.g., cloud hosting, payment processors)
• With business partners: If you use third-party integrations within our services
• For legal reasons: To comply with legal obligations, enforce agreements, or protect rights and safety
• During business transactions: In case of a merger, acquisition, or asset sale

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

• Encryption of sensitive data
• Access control and authentication measures
• Regular security audits and monitoring

While we take strong precautions, no system is completely secure. We encourage users to take personal security measures when using our services.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can manage cookie preferences through your browser settings.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal data
• Withdraw consent for marketing communications
• Restrict or object to certain data processing activities
• Request a copy of your data in a structured format
• Lodge a complaint with a data protection authority if you believe your rights have been violated

To exercise your rights, please contact us at hello@aifirelabs.ai.

8. International Data Transfers

If we transfer your data outside the UK or EU, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or other legal mechanisms.

9. Retention Policy

We retain personal data only as long as necessary for business operations, legal compliance, and security purposes. Once no longer needed, data is securely deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we will notify you of significant updates where required.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

AI Firelabs Ltd
Email: hello@aifirelabs.ai